Privacy Policy

VAPEN® recognizes the importance of protecting the privacy of personal and financial information. VAPEN® provides this privacy policy (“Privacy Policy”) to describe how we use, maintain, protect, disclose and process certain information that we obtain through the web site at in e-mail, text, and other electronic messages between you and the Site and when you interact with our advertising and applications on third-party sites and services if those applications or advertising include links to this Privacy Policy. This Privacy Policy does not apply to any data that we collect offline or through any other means, including on any other Site operated by VAPEN® or any third party including our affiliates and subsidiaries. This Privacy Policy only applies to the Site and not to any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Site.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Site. By accessing or using the Site, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.


VAPEN® collects certain individually identifiable data (that you actively submit through the Site (“personal data”) as well as other non-individually identifiable information that we collect through cookies, flash cookies, web beacons, and other tracking technologies (“data”). Additionally, VAPEN® collects some personal data from our customers who submit a customer information card at our wholesale store.

You may purchase products, sign up for a newsletter, complete a wholesale survey form, participate in promotions, or otherwise actively send us personal data on the Site. The personal data and data may be provided by filling in forms on our site. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Site. We may collect data from records and copies of your correspondence including e-mail addresses, if you contact us, responses to surveys that we might ask you to complete for research purposes, and details of transactions you carry out through our Site and of the fulfillment of your orders.

Such personal data may include your name, email address(es), billing address(es), delivery address(es), telephone number(s), credit card information, shopping patterns, and product interests. We use personal data primarily for the purpose for which you originally provided it (i.e., to sell and deliver products, to provide the requested newsletter, or such like), and for purposes of improving our products and services, market research, and customer profiling. We may use personal data to transmit direct marketing communications to you by email. You can opt-out of receiving such communications at any time by responding to the opt-out instructions within the communication.

We may also receive similar non-personally identifiable data from third parties. We use this data to provide better service to Site visitors, customize the Site based on your preferences, compile and analyze statistics and trends, otherwise administer and improve the Site for your use, and personalize offers.

Our Site is not intended for minors or any person under the legal age of vaping. No one under the legal age of vaping may provide any personal information to or on the Site. If we learn we have collected or received personal information from a child under the legal age of vaping, we will delete that information.


By accessing and using the Site (including registering on the Site, purchasing items through our Site, or participating in promotions, social media, and other communications), or by submitting a customer information card at a VAPEN® wholesale store, you consent to our collection, use and disclosure of your information as described in this privacy policy. VAPEN® reserves the right occasionally to make changes to our privacy policy or practices. We will post the updated policy on our Site, and thus we encourage you to review this page from time to time, particularly each time you use the Site.

If you are registered with us and would like to delete your registration and personal details from our database, please contact us at

Please keep your personal data, accurate, current, and complete by regularly updating your personal account or by contacting us as specified below.


We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

But the safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.


This Privacy Policy is effective as of May 18, 2018. We may amend this Privacy Policy from time to time at our discretion. Please check back periodically, and especially before you provide any data to us.


VAPEN® will take all precautionary measures to protect the personal information that is shared on our website. VAPEN® and hired third parties related to transactions and fulfillment only to store information internally in controlled, secure environments. VAPEN® occasionally hires other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, sending postal mail, and processing event registrations. VAPEN®will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

If VAPEN® requests general demographic information, this information is limited to reporting purposes only; users remain anonymous. Phone numbers, e-mail addresses, and postal addresses are never shared for demographic reports with outside entities.


You can help VAPEN® maintain the accuracy of your personal information by updating the setting in My Account where you may change your name, billing & shipping address books, title, birthday, phone number, e-mail address, view your order history, or your content preferences.

If at any time you wish to update your information or preferences, or you prefer to stop receiving communication from VAPEN®, feel free to update your preferences in My Account. For technical concerns and troubleshooting your personal information, please contact our customer service at at any time.


Our website contains links to other websites. VAPEN® assumes no responsibility for the content or the privacy policies and practices of such websites.

VAPEN® encourages you to read the privacy statements of these linked sites; their privacy practices may differ from ours.


Please contact us with any comments or suggestions you might have regarding the information practices described in this Privacy Policy at