Last Updated: September 6, 2026<\/p>\n
This Privacy Policy explains how COSWELL CO., LIMITED, operating under the VAPEN brand (\u201cVAPEN,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d), collects, uses, stores, and shares personal information when you visit www.vapenlabs.com, contact us, create an account, submit an inquiry, or purchase our products.<\/p>\n
By using our website, you acknowledge the practices described in this Privacy Policy.<\/p>\n
1. INFORMATION WE COLLECT<\/p>\n
Information You Provide<\/p>\n
We may collect information that you submit directly to us, including:<\/p>\n
\u2022 Name
\n\u2022 Email address
\n\u2022 Telephone or WhatsApp number
\n\u2022 Billing and shipping address
\n\u2022 Account login information
\n\u2022 Order and transaction details
\n\u2022 Wholesale or business inquiry information
\n\u2022 Product verification information
\n\u2022 Customer-service messages
\n\u2022 Reviews, feedback, photographs, or videos you send to us<\/p>\n
Payment information is generally processed by authorized third-party payment providers. VAPEN does not normally store complete payment-card information on its own servers.<\/p>\n
Information Collected Automatically<\/p>\n
When you use our website, we may automatically collect:<\/p>\n
\u2022 IP address
\n\u2022 Browser and device type
\n\u2022 Operating system
\n\u2022 Language and time-zone settings
\n\u2022 Referring and exit pages
\n\u2022 Pages, products, and links viewed
\n\u2022 Date, time, and duration of visits
\n\u2022 Shopping-cart and checkout activity
\n\u2022 Cookie identifiers and similar technical data<\/p>\n
We collect this information through cookies, server logs, pixels, tags, analytics tools, and similar technologies.<\/p>\n
2. HOW WE USE INFORMATION<\/p>\n
We may use personal information to:<\/p>\n
\u2022 Process and deliver orders
\n\u2022 Confirm payments and transactions
\n\u2022 Provide invoices, order updates, and tracking information
\n\u2022 Respond to customer-service or wholesale inquiries
\n\u2022 Verify product authenticity
\n\u2022 Detect fraud, abuse, and security risks
\n\u2022 Maintain and improve our website and services
\n\u2022 Personalize website content and product recommendations
\n\u2022 Measure website and advertising performance
\n\u2022 Send newsletters or promotional communications where permitted
\n\u2022 Comply with legal, tax, customs, and regulatory obligations
\n\u2022 Protect our customers, business, and legal rights<\/p>\n
Where required by law, we process personal information based on consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.<\/p>\n
3. COOKIES AND SIMILAR TECHNOLOGIES<\/p>\n
Cookies help our website function correctly, remember user preferences, understand website performance, and provide relevant marketing.<\/p>\n
Cookies may include:<\/p>\n
\u2022 Essential cookies required for website and checkout functions
\n\u2022 Preference cookies that remember your selections
\n\u2022 Analytics cookies that help us understand website usage
\n\u2022 Advertising cookies used to measure or personalize promotions<\/p>\n
You can manage cookies through your browser or any cookie-management tool provided on our website. Disabling certain cookies may affect website functionality.<\/p>\n
4. MARKETING COMMUNICATIONS<\/p>\n
If you subscribe to VAPEN updates, we may send information about products, launches, offers, events, or company news.<\/p>\n
You may unsubscribe at any time by using the unsubscribe link in an email or contacting us directly. Transactional messages concerning orders, security, or customer service may still be sent when necessary.<\/p>\n
5. HOW WE SHARE INFORMATION<\/p>\n
We may share information with trusted parties that help us operate our business, including:<\/p>\n
\u2022 Payment processors
\n\u2022 E-commerce and website service providers
\n\u2022 Warehouses, carriers, and logistics companies
\n\u2022 Customer-support providers
\n\u2022 Email and marketing platforms
\n\u2022 Analytics and fraud-prevention providers
\n\u2022 Professional advisers, auditors, and insurers
\n\u2022 Government, customs, courts, or regulatory authorities where legally required<\/p>\n
These parties may use personal information only for authorized purposes and subject to applicable contractual or legal safeguards.<\/p>\n
We may also disclose information in connection with a merger, financing, restructuring, acquisition, or transfer of business assets.<\/p>\n
6. SALE OR SHARING OF PERSONAL INFORMATION<\/p>\n
VAPEN does not sell personal information for monetary payment.<\/p>\n
Certain advertising or analytics technologies may be treated as \u201cselling\u201d or \u201csharing\u201d information under some privacy laws. Where applicable, you may manage these technologies through our cookie settings or contact us to submit an opt-out request.<\/p>\n
7. INTERNATIONAL DATA TRANSFERS<\/p>\n
VAPEN operates internationally. Your information may be processed in countries or regions outside your place of residence.<\/p>\n
Where required, we use appropriate safeguards for international transfers, such as contractual protections, data-security measures, or other legally recognized transfer mechanisms.<\/p>\n
8. DATA RETENTION<\/p>\n
We retain personal information only for as long as reasonably necessary to:<\/p>\n
\u2022 Complete transactions and provide services
\n\u2022 Maintain business and tax records
\n\u2022 Resolve disputes
\n\u2022 Prevent fraud
\n\u2022 Enforce agreements
\n\u2022 Meet legal and regulatory requirements<\/p>\n
Retention periods may vary depending on the type of information and the applicable law.<\/p>\n
9. DATA SECURITY<\/p>\n
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.<\/p>\n
However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access.<\/p>\n
10. YOUR PRIVACY RIGHTS<\/p>\n
Depending on where you live, you may have the right to:<\/p>\n
\u2022 Request access to your personal information
\n\u2022 Request correction of inaccurate information
\n\u2022 Request deletion of certain information
\n\u2022 Restrict or object to certain processing
\n\u2022 Withdraw consent
\n\u2022 Request a portable copy of your information
\n\u2022 Opt out of certain marketing or targeted advertising
\n\u2022 Submit a complaint to a relevant data-protection authority<\/p>\n
We may need to verify your identity before completing a request. Some requests may be limited where retention is required by law or necessary to protect legal rights.<\/p>\n
11. AGE-RESTRICTED WEBSITE<\/p>\n
VAPEN products are intended exclusively for adults who meet the legal smoking or vaping age in their jurisdiction.<\/p>\n
The website is not directed to children or minors. We do not knowingly collect personal information from anyone under the applicable legal age. If such information is identified, we will take reasonable steps to delete it.<\/p>\n
12. THIRD-PARTY WEBSITES<\/p>\n
Our website may link to third-party websites or services. Their privacy practices are controlled by their own policies, and VAPEN is not responsible for how those third parties collect or use information.<\/p>\n
13. POLICY UPDATES<\/p>\n
We may revise this Privacy Policy when our services, technologies, or legal obligations change. The updated version will be posted on this page with a revised \u201cLast Updated\u201d date.<\/p>\n
14. CONTACT US<\/p>\n
For privacy questions or requests, contact:<\/p>\n
Company: COSWELL CO., LIMITED
\nWebsite: www.vapenlabs.com
\nEmail: vapenlabs@gmail.com<\/p>\n","protected":false},"excerpt":{"rendered":"
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