PRIVACY POLICY
Last Updated: September 6, 2026
This Privacy Policy explains how COSWELL CO., LIMITED, operating under the VAPEN brand (“VAPEN,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit www.vapenlabs.com, contact us, create an account, submit an inquiry, or purchase our products.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
Information You Provide
We may collect information that you submit directly to us, including:
• Name
• Email address
• Telephone or WhatsApp number
• Billing and shipping address
• Account login information
• Order and transaction details
• Wholesale or business inquiry information
• Product verification information
• Customer-service messages
• Reviews, feedback, photographs, or videos you send to us
Payment information is generally processed by authorized third-party payment providers. VAPEN does not normally store complete payment-card information on its own servers.
Information Collected Automatically
When you use our website, we may automatically collect:
• IP address
• Browser and device type
• Operating system
• Language and time-zone settings
• Referring and exit pages
• Pages, products, and links viewed
• Date, time, and duration of visits
• Shopping-cart and checkout activity
• Cookie identifiers and similar technical data
We collect this information through cookies, server logs, pixels, tags, analytics tools, and similar technologies.
2. HOW WE USE INFORMATION
We may use personal information to:
• Process and deliver orders
• Confirm payments and transactions
• Provide invoices, order updates, and tracking information
• Respond to customer-service or wholesale inquiries
• Verify product authenticity
• Detect fraud, abuse, and security risks
• Maintain and improve our website and services
• Personalize website content and product recommendations
• Measure website and advertising performance
• Send newsletters or promotional communications where permitted
• Comply with legal, tax, customs, and regulatory obligations
• Protect our customers, business, and legal rights
Where required by law, we process personal information based on consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.
3. COOKIES AND SIMILAR TECHNOLOGIES
Cookies help our website function correctly, remember user preferences, understand website performance, and provide relevant marketing.
Cookies may include:
• Essential cookies required for website and checkout functions
• Preference cookies that remember your selections
• Analytics cookies that help us understand website usage
• Advertising cookies used to measure or personalize promotions
You can manage cookies through your browser or any cookie-management tool provided on our website. Disabling certain cookies may affect website functionality.
4. MARKETING COMMUNICATIONS
If you subscribe to VAPEN updates, we may send information about products, launches, offers, events, or company news.
You may unsubscribe at any time by using the unsubscribe link in an email or contacting us directly. Transactional messages concerning orders, security, or customer service may still be sent when necessary.
5. HOW WE SHARE INFORMATION
We may share information with trusted parties that help us operate our business, including:
• Payment processors
• E-commerce and website service providers
• Warehouses, carriers, and logistics companies
• Customer-support providers
• Email and marketing platforms
• Analytics and fraud-prevention providers
• Professional advisers, auditors, and insurers
• Government, customs, courts, or regulatory authorities where legally required
These parties may use personal information only for authorized purposes and subject to applicable contractual or legal safeguards.
We may also disclose information in connection with a merger, financing, restructuring, acquisition, or transfer of business assets.
6. SALE OR SHARING OF PERSONAL INFORMATION
VAPEN does not sell personal information for monetary payment.
Certain advertising or analytics technologies may be treated as “selling” or “sharing” information under some privacy laws. Where applicable, you may manage these technologies through our cookie settings or contact us to submit an opt-out request.
7. INTERNATIONAL DATA TRANSFERS
VAPEN operates internationally. Your information may be processed in countries or regions outside your place of residence.
Where required, we use appropriate safeguards for international transfers, such as contractual protections, data-security measures, or other legally recognized transfer mechanisms.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Complete transactions and provide services
• Maintain business and tax records
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Meet legal and regulatory requirements
Retention periods may vary depending on the type of information and the applicable law.
9. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and notifying us if you suspect unauthorized access.
10. YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Restrict or object to certain processing
• Withdraw consent
• Request a portable copy of your information
• Opt out of certain marketing or targeted advertising
• Submit a complaint to a relevant data-protection authority
We may need to verify your identity before completing a request. Some requests may be limited where retention is required by law or necessary to protect legal rights.
11. AGE-RESTRICTED WEBSITE
VAPEN products are intended exclusively for adults who meet the legal smoking or vaping age in their jurisdiction.
The website is not directed to children or minors. We do not knowingly collect personal information from anyone under the applicable legal age. If such information is identified, we will take reasonable steps to delete it.
12. THIRD-PARTY WEBSITES
Our website may link to third-party websites or services. Their privacy practices are controlled by their own policies, and VAPEN is not responsible for how those third parties collect or use information.
13. POLICY UPDATES
We may revise this Privacy Policy when our services, technologies, or legal obligations change. The updated version will be posted on this page with a revised “Last Updated” date.
14. CONTACT US
For privacy questions or requests, contact:
Company: COSWELL CO., LIMITED
Website: www.vapenlabs.com
Email: vapenlabs@gmail.com