Return Policy

Last Updated: September 6, 2026

This Return and Refund Policy applies to eligible products purchased directly through www.vapenlabs.com.

Products purchased from a retailer, distributor, marketplace, or another third party should normally be returned to the original seller under that seller’s policy.

1. RETURN PERIOD

Eligible products may be returned within 60 days after delivery.

To qualify for a non-defective return, the product must be:

• Unused and unopened
• In its original sealed packaging
• In resalable condition
• Accompanied by proof of purchase
• Returned only after receiving authorization from VAPEN

Do not send a product to our office, factory, or another address without receiving return instructions. Unauthorized returns may be refused or delayed.

2. HYGIENE AND SAFETY RESTRICTIONS

Vaping products, disposable devices, e-liquids, pods, cartridges, coils, mouthpieces, and similar items are sealed hygiene products.

Once opened, activated, filled, or used, these products cannot normally be returned for a change of mind.

This restriction does not remove any rights you may have when a product is defective or when applicable consumer law requires a remedy.

3. DAMAGED, INCORRECT, OR MISSING ITEMS

Inspect your package promptly after delivery.

If an item arrives damaged, incorrect, incomplete, or visibly tampered with, contact us within 48 hours of delivery.

Please provide:

• Order number
• Product name and quantity
• Photograph of the shipping label
• Photograph of the outer packaging
• Clear photographs or video showing the issue
• Product security or verification code, where available

Keep the product and all packaging until the claim has been resolved.

4. DEFECTIVE PRODUCTS

If a product appears defective, stop using it and contact our support team.

Depending on the issue and applicable law, we may offer:

• Troubleshooting assistance
• Replacement
• Store credit
• Partial refund
• Full refund

We may request photographs, videos, batch information, packaging details, or return of the product before approving a remedy.

Normal wear, accidental damage, improper storage, misuse, unauthorized modification, or failure to follow product instructions is not considered a manufacturing defect.

5. NON-RETURNABLE ITEMS

Unless required by law, the following are not eligible for change-of-mind returns:

• Opened or used hygiene products
• Products without original packaging
• Customized, private-label, or personalized products
• Clearance or final-sale products
• Gift cards
• Promotional gifts or free samples
• Products damaged after delivery through misuse
• Products purchased from unauthorized third parties

Wholesale, custom, and private-label orders may be subject to separate written return terms.

6. RETURN AUTHORIZATION

Before returning an item, email vapenlabs@gmail.com with your order number and reason for return.

If approved, we will provide return instructions and the appropriate return address. Approval of a return request does not automatically guarantee a refund; returned products must first be received and inspected.

7. RETURN SHIPPING COSTS

For approved change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable.

If we confirm that the product was defective, damaged before delivery, or sent incorrectly, VAPEN will provide an appropriate remedy and may cover reasonable return shipping costs where required.

We recommend using a trackable shipping method. VAPEN is not responsible for unauthorized returns or return parcels lost before reaching the designated return location.

8. INSPECTION AND REFUNDS

After receiving the return, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method unless another method is required by law or agreed in writing.

The time needed for funds to appear depends on the bank, card issuer, or payment provider. Shipping, customs, handling, and payment-provider fees may be deducted where legally permitted and clearly applicable.

9. EXCHANGES

Direct exchanges may be available for defective, damaged, or incorrectly supplied products.

If an exchange is not available, we may issue a refund or store credit and invite you to place a new order.

Replacement products are subject to stock availability and destination restrictions.

10. LATE OR MISSING REFUNDS

If an approved refund has not appeared:

• Check the original payment account
• Contact the payment provider or card issuer
• Allow for the provider’s processing period
• Contact VAPEN with the order and refund details

11. ORDER CANCELLATIONS

Contact us immediately if you need to cancel or change an order.

Orders that have entered packing, fulfillment, or shipping may no longer be canceled. If cancellation is unavailable, the order may need to be handled under this Return Policy after delivery.

12. CHARGEBACKS

Please contact VAPEN before opening a payment dispute or chargeback so that we have an opportunity to investigate and resolve the matter.

Nothing in this section limits any legal rights available through your payment provider.

13. CONSUMER RIGHTS

This Policy does not limit statutory rights that cannot be excluded under applicable consumer-protection law.

14. CONTACT INFORMATION

Company: COSWELL CO., LIMITED
Website: www.vapenlabs.com
Email: vapenlabs@gmail.com