Shipping Policy

Last Updated: September 6, 2026

This Shipping Policy applies to orders placed through www.vapenlabs.com. Shipping availability depends on product type, destination, local law, warehouse stock, carrier service, and customs restrictions.

1. SHIPPING DESTINATIONS

VAPEN ships only to destinations where the relevant products may legally be sold, imported, delivered, and received.

Shipping availability may change without notice because of local regulations, carrier restrictions, customs requirements, or operational conditions.

We reserve the right to refuse or cancel an order that cannot be shipped lawfully or safely. If a canceled order has already been paid, the applicable payment will be refunded.

2. ORDER PROCESSING

Orders are subject to:

• Payment confirmation
• Age or identity verification where required
• Address verification
• Product availability
• Fraud and compliance screening

Processing time is separate from delivery time. Orders placed on weekends, public holidays, or during major promotions may require additional processing time.

Wholesale, pre-order, customized, and private-label orders follow the production or dispatch schedule stated in the relevant quotation, invoice, or agreement.

3. DELIVERY ESTIMATES

Delivery estimates shown at checkout, in a quotation, or in an order confirmation are estimates only. They are not guaranteed delivery dates.

Actual delivery time may depend on:

• Destination country and postal code
• Dispatching warehouse
• Carrier capacity
• Weather and transportation conditions
• Customs inspection
• Local regulations
• Public holidays
• Age-verification requirements

VAPEN is not responsible for delays outside our reasonable control, but we will provide reasonable assistance when a shipment experiences a significant delay.

4. SHIPPING FEES

Shipping fees are calculated according to destination, parcel weight, product type, carrier, warehouse, and service level.

Any free-shipping offer applies only where expressly displayed and may exclude remote areas, wholesale orders, restricted products, or certain destinations.

5. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to customs inspection, import duties, VAT, sales tax, brokerage fees, or other government charges.

Unless expressly stated otherwise during checkout or in a written agreement, the recipient is responsible for these charges.

Customers are responsible for checking local import and product regulations before ordering. VAPEN cannot guarantee customs clearance where a product is restricted or prohibited by local law.

If a shipment is refused, abandoned, returned, confiscated, or destroyed because of unpaid charges, an incorrect address, failure to complete customs requirements, or a local legal restriction, shipping and related costs may be deducted from any refund to the extent permitted by law.

6. TRACKING INFORMATION

Tracking information will be provided when available after the order has been dispatched.

Tracking events may take time to appear after the carrier receives the parcel. Large orders may be divided into multiple shipments and may have more than one tracking number.

7. ADDRESS ACCURACY

Customers must provide a complete and accurate delivery address, recipient name, telephone number, and any information required by the carrier or customs authority.

Contact us immediately if an address needs to be corrected. Once an order has been processed or dispatched, we may be unable to change the address.

Additional shipping costs resulting from an incorrect address, unsuccessful delivery, refusal, or failure to collect a parcel may be charged to the customer.

8. LOST OR DELAYED SHIPMENTS

If tracking has not updated for an unusual period or the package has not arrived within the expected delivery window, contact us with your order number and tracking number.

We may ask the carrier to investigate before approving a replacement or refund.

A parcel marked “delivered” should first be checked with household members, neighbors, reception staff, the delivery carrier, and the local collection point.

Any final remedy will depend on the carrier’s investigation, the available evidence, and applicable law.

9. DAMAGED OR INCORRECT DELIVERIES

Report damaged, missing, or incorrect items within 48 hours after delivery.

Include:

• Order number
• Tracking number
• Photograph of the shipping label
• Photograph of the outer package
• Photographs or video showing the product and damage
• Description of missing or incorrect items

Do not discard the package or damaged product until the claim has been reviewed.

10. ORDER CHANGES AND CANCELLATIONS

Contact VAPEN as soon as possible to request an order change or cancellation.

We cannot guarantee changes after payment confirmation. Orders that have been packed, transferred to a warehouse, or collected by the carrier generally cannot be canceled.

11. PRE-ORDERS AND SPLIT SHIPMENTS

Products identified as pre-orders will be dispatched according to the estimated availability date shown on the product page or order confirmation.

Orders containing multiple products may be shipped separately based on warehouse location or stock availability. Separate parcels may arrive on different dates.

12. DELIVERY RESTRICTIONS

Carriers may require an adult signature, identity verification, or proof of legal age.

Delivery to PO boxes, military addresses, parcel lockers, forwarding services, or remote areas may be unavailable for certain products or carriers.

We may request an alternative address where necessary.

13. WHOLESALE SHIPPING

Wholesale shipping terms—including freight method, insurance, customs responsibility, Incoterms, dispatch schedule, and risk allocation—may be specified separately in the quotation, commercial invoice, or sales agreement.

Those written terms will take priority for the applicable wholesale order.

14. CONTACT INFORMATION

Company: COSWELL CO., LIMITED
Website: www.vapenlabs.com
Email: vapenlabs@gmail.com