Service Policy
VAPEN SERVICE POLICY
Last Updated: September 6, 2026
This website is operated by COSWELL CO., LIMITED under the VAPEN brand. Throughout this Service Policy, “VAPEN,” “we,” “us,” and “our” refer to COSWELL CO., LIMITED.
By visiting www.vapenlabs.com, submitting an inquiry, creating an account, or purchasing a product, you agree to this Service Policy and all other policies published on the website.
1. ADULT USE ONLY
You may use this website or purchase age-restricted products only if you are at least 21 years old or have reached the legal smoking or vaping age in your jurisdiction, whichever requirement is higher.
We may request age or identity verification and may refuse or cancel an order when legal-age requirements cannot be confirmed.
VAPEN products may contain nicotine. Nicotine is addictive. Our products are not intended for minors, pregnant or breastfeeding individuals, or people who should avoid nicotine for medical reasons.
VAPEN products are not medical products or smoking-cessation treatments unless expressly stated and lawfully authorized.
2. COMPLIANCE WITH LOCAL LAW
You are responsible for determining whether the purchase, possession, importation, and use of our products are permitted in your location.
You must not use our website or products for unlawful, unauthorized, fraudulent, or abusive purposes. We may restrict access, refuse service, or cancel transactions where required by law or where we reasonably suspect misuse.
3. WEBSITE INFORMATION
We work to keep website information accurate and current. However, product descriptions, images, colors, specifications, stock availability, prices, promotions, and delivery estimates may occasionally contain errors or change without notice.
Product colors may appear differently depending on the display device. Packaging and minor product details may also change as products are improved.
We may correct errors, update information, or cancel affected orders. If a confirmed order is materially affected, we will make reasonable efforts to contact the customer.
4. PRODUCTS AND AVAILABILITY
Products and services may be offered only in selected markets and may be subject to quantity limits, regulatory restrictions, or availability.
We reserve the right to:
• Limit purchases by customer, account, address, or region
• Refuse orders that appear fraudulent, unlawful, or intended for unauthorized resale
• Discontinue or modify products
• Correct pricing or stock errors
• Cancel orders we cannot legally or operationally fulfill
If we cancel a paid order, the applicable payment will be refunded.
5. ORDERS AND ACCOUNT INFORMATION
You agree to provide complete, current, and accurate account, billing, shipping, and contact information.
You are responsible for safeguarding your account credentials and for activity conducted through your account. Notify us promptly if you believe your account has been accessed without authorization.
An order confirmation does not necessarily mean that an order has been accepted. Acceptance occurs when we approve and begin processing the order.
6. PRICES, TAXES, AND PAYMENT
Prices and promotions may change without notice.
Customers are responsible for applicable taxes, import duties, VAT, customs charges, brokerage fees, and similar government charges unless the checkout page or written sales agreement expressly states otherwise.
Payments may be processed by third-party providers and are also subject to the provider’s terms and security procedures.
7. WHOLESALE AND BUSINESS ORDERS
Wholesale quotations, invoices, distribution arrangements, custom products, private-label services, and business-to-business orders may be governed by additional written terms.
If a signed agreement, quotation, purchase order, or invoice conflicts with this Service Policy, the specifically agreed written terms will control for that transaction.
8. SHIPPING AND RETURNS
Purchases are subject to the VAPEN Shipping Policy and Return Policy published on www.vapenlabs.com.
You are responsible for reviewing shipping restrictions and providing a complete and deliverable address before placing an order.
9. INTELLECTUAL PROPERTY
All website content—including trademarks, logos, product names, photographs, graphics, videos, designs, text, software, and page layouts—is owned by or licensed to VAPEN and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, publish, sell, scrape, or commercially exploit website content without prior written permission.
10. USER SUBMISSIONS
If you submit a review, photograph, video, suggestion, or other content, you confirm that:
• You own the content or have permission to submit it
• The content is accurate and lawful
• It does not violate another person’s rights
• It does not contain malware, deceptive information, or prohibited material
You grant VAPEN a non-exclusive, worldwide, royalty-free license to host, reproduce, translate, adapt, and display submitted content for operating, supporting, and promoting our business, unless otherwise agreed in writing.
We may remove content that violates these Terms or applicable law.
11. PROHIBITED ACTIVITIES
You may not:
• Use the website for illegal or fraudulent purposes
• Purchase products on behalf of minors
• Circumvent age, account, payment, or security controls
• Upload viruses or malicious code
• Interfere with website operation
• Collect another person’s information without authorization
• Use automated scraping or harvesting tools without permission
• Infringe intellectual-property or privacy rights
• Submit false, abusive, threatening, or misleading content
12. THIRD-PARTY SERVICES
Our website may contain links or integrations operated by third parties. VAPEN does not control those services and is not responsible for their content, availability, privacy practices, or transactions.
Use of third-party services is subject to the relevant provider’s terms.
13. DISCLAIMER
To the maximum extent permitted by law, the website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or compatible with every device. Nothing in this Policy excludes warranties or consumer rights that cannot lawfully be excluded.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law, COSWELL CO., LIMITED and its affiliates, directors, employees, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.
Where liability cannot be excluded, our aggregate liability will not exceed the amount paid for the product or transaction giving rise to the claim, unless applicable law requires otherwise.
This limitation does not apply where liability cannot legally be limited, including certain claims involving fraud, deliberate misconduct, death, or personal injury.
15. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify COSWELL CO., LIMITED against third-party claims resulting from your unlawful use of the website, violation of this Policy, or infringement of another party’s rights.
16. TERMINATION
We may suspend or terminate access to the website if we reasonably believe that a user has violated this Policy, created a security risk, engaged in fraud, or breached applicable law.
Terms that by their nature should survive termination will remain effective.
17. GOVERNING LAW
Unless mandatory consumer law provides otherwise, this Policy and related transactions are governed by the laws of the Hong Kong Special Administrative Region.
Any dispute will be subject to the jurisdiction of the competent courts of Hong Kong, without limiting any rights that consumers may have under mandatory local law.
18. CHANGES TO THIS POLICY
We may update this Service Policy by publishing a revised version on the website. Continued use of the website after an update constitutes acceptance of the revised Policy to the extent permitted by law.
19. CONTACT INFORMATION
Company: COSWELL CO., LIMITED
Website: www.vapenlabs.com
Email: vapenlabs@gmail.com