Support

Frequently Asked Questions

How can I become a VAPEN partner?

Choose the enquiry type that best matches your question. Our team will guide you to the right next step.

Where can I find product information?

Browse our Shop for full specifications, or contact us and our team will send the latest product sheets.

How do I verify a VAPEN product?

Every VAPEN product carries a unique security code. Enter it on the Verify page to confirm authenticity.

Where can I get help with an order?

Visit the Track Order page and enter your order number and email address to see the latest status.

How do I contact the support team?

Email us at support@vapenlabs.com and our team will get back to you within one business day.

What is your return policy?

Unopened products can be returned within 14 days of delivery. Contact our support team to start a return.

How can I reach customer support?

Email us at support@vapenlabs.com and our team will get back to you within one business day.

How do I know my product is genuine?

Every VAPEN product carries a unique security code sticker. Enter it on the Verify page to confirm authenticity.

Check your security code for product authenticity.

Verify Now

Security Code XXXX XXXX XXXX